On the login page, click the "Forgot your password?" button and then enter your email address.
In this situation, contact us at +48 56 657 00 66 or +48 56 657 76 23 or via email at [email protected] or [email protected].
If you have lost access to your email, contact us at +48 56 657 00 66 or +48 56 657 76 23 or via email at [email protected] or [email protected].
To do so, contact our customer service at +48 56 657 76 23 or via email at [email protected] or [email protected].
You can find your order history by clicking on "My Account" and then clicking "Orders".
Yes, to place an order, the user must be logged in.
You can track your shipment using the tracking link provided by the carrier on the email.
To check the payment status, click on "My Account" and then "Orders" and select the order you want to check.
No, you need to return the item and place a new order.
You will receive a refund within {x days} using the same method of payment used for the purchase.
We only use the most tried and tested professional courier companies. The delivery of the package is always ordered the same day the order is completed. This is how we always deliver the parcels as fast as possible. Remember, that you can always make a courier pickup and order your own courier to take the package from us. Contact us at +48 56 657 76 23 / [email protected] for more information.
Yes, the customer covers the handling fee.
Contact us at +48 56 657 00 66 or +48 56 657 76 23 or via email at [email protected] or [email protected].
The exact ready-to-ship time for your parts is in the offer above. After completion, the delivery time is 3-5 days inside the EU and up to 7-10 days outside EU, depending on destination. For updates, you can contact the courier company. If you must have the package faster, please contact us for more information about possible expedited shipments at +48 56 657 76 23 / [email protected]
We recommend you register on our website. In case of individual offers for large quantities, or if you have an appliance maintenance service and need constant part deliveries, please send us what you need and how often. We will happily make an individual pricelist. You can find us at +48 56 657 76 23 / [email protected]
Shipments are delivered via courier; you can choose the courier company in the cart.
We use deliveries based on DAP (Delivered at Place) and EXW (Ex Works). We do not use any other Incoterms.
After accepting your offer, your account manager will prepare a proforma invoice or send a link for online payment. Immediately after the payment is received, we will order the parts or pick them from our warehouse shelves. We will secure the package and arrange courier pickup. As soon as possible, your package will be sent directly to you. The final invoice will be enclosed inside the package. You can also choose the payment method and courier type when placing an order on our website using the offer numbers.
Yes, we also ship abroad.
Import fees depend on the destination country of the package. We do not have knowledge of the regulations of each country. For more information, please contact your local customs and tax office.
The offer includes the price of the parts and shipping. Gastroparts does not charge any additional fees.
An Export client, or an EU client with EU VAT does not have to pay VAT when buying something from Gastroparts. The first time you place an order, it will be with VAT. After we confirm you are either an Export client or have valid EU VAT, you will be refunded the VAT. A private client that does not have an EU VAT number will have to pay vat according to where the client lives.
After clicking on the link, press the black button that says “Pay with przelewy24”. Then you will be prompted to choose the payment option:
a) Transfers (Klarna, Pay Pal)
b) Credit Card
c) Apple Pay or Google Pay
In case of trouble with payment, please contact us at +48 56 657 76 23 / [email protected]
Of course, we are happy to expand our cooperation to best support your business. Please contact Ms. Katarzyna Cieślak at [email protected] or on WhatsApp +48 575 633 296. Ms. Katarzyna will conduct a consultation and review your account, needs, and possibilities for further cooperation.
To view the invoice for your order, click on "My Account" and then on "Invoices".
Yes, to do so, contact us at +48 56 657 00 66 or +48 56 657 76 23 or via email at [email protected] or [email protected].
To get information about the processing time for orders of currently unavailable parts, contact us at +48 56 657 00 66 or +48 56 657 76 23 or via email at [email protected] or [email protected].
Yes, to do so, contact us at +48 56 657 00 66 or +48 56 657 76 23 or via email at [email protected] or [email protected]
Yes, to do so, you can contact us at the following numbers: +48 56 657 00 66 and +48 56 657 76 23
You can contact us at +48 56 657 00 66 or +48 56 657 76 23 or via email at [email protected] or [email protected].
Payment methods – credit card, Pay Pal, Apple/Google Pay, bank transfer based on proforma invoice, also Klarna in the EU.
Yes.
Yes, go to the "Technical Drawings" tab and search for the device model. If you can't find the drawing you're looking for, contact us at +48 56 657 00 66 or +48 56 657 76 23 or via email at [email protected] or [email protected].
Parts are carefully packaged by our staff to ensure that each shipment arrives safely and in perfect condition.
Original parts: Manufactured by the original equipment manufacturer (OEM). They are identical to those that were factory-installed in the device. Substitutes (OCM): Manufactured by third-party companies not affiliated with the original device manufacturer. Usually cheaper and more readily available.
Yes, we offer such parts.
Yes, you can get assistance in selecting parts by calling +48 56 657 00 66 or +48 56 657 76 23. Hotline open: Mon-Fri 8:00-17:00
Yes, to do so, contact us at +48 56 657 00 66 or +48 56 657 76 23 or via email at [email protected] or [email protected].
Yes, you can get assistance in selecting parts by calling +48 56 657 00 66 or +48 56 657 76 23. Hotline open: Mon-Fri 8:00-17:00
We only conduct online sales.
You can find it here terms.
Example Amazon - We implement physical and electronic security measures as well as protective procedures in connection with the collection, storage, and sharing of personal data. The implemented security procedures mean that before disclosing your personal data, we may ask you to verify your identity. More information can be found in our Privacy Policy.
Example Amazon - Information about our customers is an important part of our business. We never sell individual customers' data. We may sometimes share your personal data with third parties. We provide this information solely for the purpose of providing services or complying with applicable laws.
Example iParts - Online payments are processed in cooperation with a leading Polish online transaction service - Dotpay, used by the largest Polish online stores. This ensures secure redirection to your bank's website and, after payment, return to our site. All transactions are conducted using the most secure certificates and the https protocol.
Our headquarters is located at:
Józefa Nowaka 7-9
87-100 Toruń
We have been operating since 2002.
Yes, to do so, send us an email at [email protected]
Our website supports the following languages:
• Polish
• English
• German
• Czech
• Ukrainian
• Russian
• French
• Italian
• Dutch
• Danish
• Spanish
• Romanian
• Swedish
We work from Monday to Friday from 9:00 to 17:00.
Yes, we offer customer support in Polish, English, German, Ukrainian.
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